The Certificate II in Business is for individuals looking to enter the workforce. It will further enhance practical skills and operational knowledge that you will have learned through the Certificate I in Business or build on those you already have.

Gain a strong understanding of the business environment, focus on building customer service skills, learn essential team dynamics through roles and responsibilities, plus discover effective communication skills and techniques – essential in any business setting.

Using contemporary computing packages, you will also develop crucial computing skills, become familiar with time management and simple project management techniques that are vital to today’s competitive business environment.

How Will You Benefit
The Certificate II in Business will focus upon:

Office and Computer skills
Communication skills and techniques
Working effectively with colleagues and supervisors
Occupational health and safety awareness
Basic project management skills
Time management skills
Mail Handling, Spreadsheets, Word Processing Skills
Customer Service Skills
Roles and responsibilities
Operations and simple maintenance of business equipment

Career Prospects
Careers may vary across different industry sectors, however possible job roles on completion of the Certificate II in Business include Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist.