The Certificate II in Customer Contact is for individuals who want to start in a career in the customer contact centre industry or in a reception role. You will learn about communicating effectively and providing customer service, the most effective methods of responding to inbound and outbound customers.

As a foundational course in customer contact, you will gain a strong understanding of the business environment, focus on building customer service skills, learn essential team dynamics, plus discover effective communication skills and techniques – essential to any business setting.

Using contemporary computing packages, you will also develop crucial computer skills including Internet, MYOB and Microsoft Office, plus assist you to build customer relationships and sales techniques. You will also become familiar with time management and simple project management techniques that are vital to today’s competitive business environment.

How Will You Benefit
The Certificate II in Customer Contact will focus upon:

Customer Service
Learning to Work in an Office Environment
Computer Skills and Techniques in Internet, Word, Excel and Powerpoint
Occupational Health and Safety Awareness
Communications in the Workplace
Managing Stress

Career Prospects
Careers may vary across different industry sectors, however possible job roles on completion of the Certificate II in Customer Contact include Call/Contact Centre Agent, Customer Service Representative, Telesales Representative.