The Certificate III in Customer Contact consolidates your existing customer contact skills and knowledge and further extends those begun during Certificate II in Customer Contact.

This qualification reflects the role of skilled operators who wish to use some discretion and judgement through key communication techniques in order to provide a greater service level to their customers.

The Certificate III in Customer Contact addresses cstomer needs, selling techniques and has an emphasis on call resolution skills which will provide an insight into customer contact. Additionally you will explore team dynamics and advanced leadership and communication skills throughout your course.

How Will You Benefit
The Certificate III in Customer Contact will focus upon:

Customer Service
Effective Teamwork
Roles and Requirements
Problem Solving Skills and Techniques
Maintenance of Customer Records
Basic Project Management
Time Management Skills
Basic Computer Skills and Business Communication Technology
Occupational Health and Safety
Communications in the Workplace

Career Prospects
Careers may vary across different industry sectors, however possible job roles on completion of the Certificate III in Customer Contact include call/contact centre agent, customer service representative, senior customer service representative, telesales representative, over-the-phone loans officer, help desk officer, or telephone researcher.