The Certificate IV in Customer Contact reflects the role of individuals who wish to undertake a leadershipor supervisory role as a customer contact professional, as well as promoting a higher level of proficiency for both customers and colleagues. It extends those skills, knowledge and techniques learned during the Customer III in Customer Contact.

Certificate IV in Customer Contact is designed to provide relevant business experience – communication, customer service, conflict resolution, sales and teamwork that will further build your customer service skills and leadership and mentoring abilities for the benefit of others in your team.

Discover a greater awareness of customer’s needs and explore effective selling techniques, with an emphasis on relationship building and revenue generation.

How Will You Benefit
The Certificate IV in Customer Contact will focus upon:

Customer Contact Technologies
Customer Service Strategies
Staff recruitment and induction techniques
Effective Teamwork
Leadership, Communication and Mentoring Skills
Implement and Manage Compliance Management Systems
Risk Management
Sales
Project Management Skills
Rosters, Organisational and Legislative Requirements
Occupational Health and Safety

Career Prospects
Careers may vary across different industry sectors, however possible job roles on completion of the Certificate IV in Customer Contact include analyst, quality assurance coordinator or manager, scheduler, subject matter expert/coach, team leader.