The Certificate IV in Information Technology (General) provides the a range of computer based technical skills and specialised knowledge including determining client needs and business expectations, automating processes, creating feasibility reports and technical documentation, locating equipment, system and software faults, managing simple projects and ethical conduct and practices within the IT industry.

This qualification, is a natural progression from Certificate III in Information Technology (General), and, depending on the specialist elective stream chosen, offers pathways into a number of IT qualifications at Diploma level – particularly Diploma in Information Technology (General) and Diploma in Information Technology (Multimedia).

The Certificate IV in Information Technology (General) has 7 specialist streams (both core and elective) which enable maximum choice and flexibility to suit idustry and enterprise needs. Selection of units from at least 3 of the 7 specialist streams are required to complete this particular qualification, they are:

Software
Networking
Client Support
Hardware/Operating Systems
Communications/Documentation
Analysis/Management
Multimedia
How Will You Benefit
The Certificate IV in Information Technology (General) will focus upon a number of areas, depending on the specialist stream taken, and include:

Communication skills and techniques
Client Communication and problem solving
Team Dynamics and Leadership Skills in an IT Environment
Dynamic Functionality and Appropriate Languge
Interpretaion of technical specifications and system requirements
Installation and System Methodology Development
Research, Assess and Recording information
Ethics, Confidentiality and Risk Management
Organisational Issues, Processes and Implementation
Project management skills
Time management skills
Selecting, installing and using computer software and hardware
Troubleshooting
Management Skills and Techniques

Career Prospects
Careers may vary according due to the general nature of this qualification, and is dependant on the specialist stream chosen. However possible specialist job roles on completion of the Certificate IV in Information Technology (General) include 2D/3D Artist, 3D Animator/Artist/Modeller, Animator, Audio/Video Engineer, Designer, Digital Media Specialist, Network Manager, Network Operations Analyst, Network Operations Engineer, Games Designer, Internet Webmaster, Multimedia Content Author, Multimedia Graphic Designer, Online Producer and more.