The Certificate IV in Information Technology (Support) provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. This stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying user’s needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment. It is a logical pathway from the Certificate III in Information Technology – Support stream and may provide logical entry into the Diploma of Information Technology (Systems Administration).

How Will You Benefit
The Certificate IV in Information Technology (Support) will focus upon a number of areas including:

Client Communication, Instruction and problem solving
Computer Network Security
Communication skills and techniques
Analysis, Evaluation and Presentation of Information
Team Dynamics and Leadership Skills in an IT Environment
System Methodology Development
Troubleshooting
Project management skills
Time management skills

Career Prospects
Careers may vary, however possible job roles on completion of the Certificate IV in Information Technology (Support) include Computer Technician, Customer Support, Customer Support Professional, Data Administrator, Database Administration Associate, Database Administrator, Help Desk, Help Desk Analyst, Help Desk Specialist, ICT Support & System Service Engineer, Information Centre Specialist, Information Systems Administrator, Information Systems Operator, Network Support Technician, PC Network Engineer, PC Support, PC Support Technician, PC Systems Coordinator, Product Support Engineer, Systems Administrator, Systems Engineer, Systems Support, Technical Support, Technical Support Engineer, Technical Support Representative, Technical Support Specialist, Technical Writer, User Support Technician.