Stop waiting for people to pay you! Stop paying agency fees! Take this opportunity to learn the techniques used by professional debt collectors & use them in your business immediately!

Learn how to start collecting your money today!

Credit management and debt collection has a significant impact on the bottom line of all small, medium and large businesses.

TBST are running one-day training seminars across Australia focusing on Professional Debt Collection Techniques and Credit Management.

These debt collection and credit management techniques work. They are used everyday by successful debt collection agencies and you can learn to integrate them into your business. Collect bad debts and stop the bad debt cycle.

About the course:

We recommend that all business owners and managers, accounts staff, collection and accounts receivable staff attend for a complete grounding in all aspects of debt collection, accounts receivable and credit management. The seminar is designed for all levels of credit/receivable staff and management employed in any business where invoices are issued and credit is given.

In This Seminar We Cover:

Credit Documentation
Assessing credit limits
Conducting Trade Reference Checks
Using our credit application form to achieve success
The benefits of appropriate Terms & Conditions particularly charging of interest
Debt collection fees and legal fees etc
Policies/Procedures
Educating the debtor/customer
Making the Collection call
Commencing the collection process
How to be more effective in collection activities
Rebuttal of Excuses
Building customer rapport
Staff approach and attitude
Ensuring that staff have company support in their day to day activities
Problem solving – in particular customer complaints
Locating missing persons
The ACCC and debt collection
The Privacy Act
The role of debt collection agencies plus more.

Course notes and PowerPoint slides are included on CD supplied to all participants.

What does the course include?

Debt Collection Seminar Slides
ACCC Debt Collection Guidelines – 65 pages
ACCC Debt Collections Guidelines Overview – 9 pages
ACCC Harassment Guidelines – 5 pages
ACCC/ASIC Consumer Booklet – 17 pages
National Privacy Principles Guideline – 10 pages
National Privacy Principles (NPP’s) Guidelines – 40 pages
Privacy Act Information – 11 pages
Flow Chart for Collection Process
Chances of Collection
Access Credit Debt Collection Guide – 77 pages
Sample ‘Thank You’ Letter

PLUS – Unlimited access to our experienced trainer by any of the participants or their principals for 30 days after each seminar to answer any credit/debt collection queries or to assist in brainstorming an appropriate outcome which may be proving difficult for the participant – preferably via email.

Location:

Brisbane 22 November 2010 – Saxons Training Room – Level 11, 300 Adelaide Street, Brisbane QLD 4000.

Sydney 23 November 2010 – Saxons Training Room – Level 10, 10 Barrack Street, Sydney NSW 2000.

Melbourne 24 November 2010 – Saxons Training Room – Level 8, 500 Collins Street, Melbourne VIC 3000.
Duration:

The course is a one-day seminar. Total duration of the course is approximately 8 hours, commencing at 9am sharp. This is not a catered event. Lunch is not supplied. Tea and Coffee facilities are available.