About the Course

This qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area. This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team.

Work would be undertaken in various hospitality settings particularly in hotels and accommodation services.

Possible job titles may include:
* Front Office Manager,
* Duty Manager,
* Department Manager,
* Motel Manager

When and Where?

* Ongoing enrolments
* Delivered through Distance Learning and recognition of Prior Learning (RPL) process
* Telephone and email support available during business hours
* Workshops and classes may be available to support students studying via Distance Education.

Cost

$621 DET NSW Admin Fee per semester (classroom delivery complete in one semester) OR $51 Concession Fee for eligible recipients of Government Allowances (eg Newstart, Parenting Payment etc). FREE for Aboriginal and Torres Straight Islanders and People in receipt of DSP

All texts books FREE

Units of Competency
SITXCCS002A Provide quality customer service
SITXCCS003A Manage quality customer service
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXCOM003A Deal with conflict situations
SITXFIN003A Interpret financial information
SITXFIN004A Manage finances within a budget
SITXFIN005A Prepare and monitor budgets
SITXGLC001A Develop and update legal knowledge required for business compliance
SITXHRM001A Coach others in job skills
SITXHRM003A Roster staff
SITXHRM005A Lead and manage people
SITXHRM007A Manage workplace diversity
SITXINV001A Receive and store stock
SITXINV002A Control and order stock
SITXMGT001A Monitor work operations
SITXMGT002A Develop and implement operational plans
SITXMGT006A Establish and conduct business relationships
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITXOHS004A Implement and monitor workplace health, safety and security practices
SITHACS001A Establish and maintain an OHS system
SITHIND003A Provide and coordinate hospitality service
SITHACS003A Provide porter service
SITHACS005A Prepare rooms for guests
SITHACS007A Launder linen and guest clothes
SITXADM001A Perform office procedures
SITXADM002A Source and present information
SITXADM004A Plan and manage meetings
BSBRES401A Analyse and present research information
SITXCCS001B Provide visitor information
SIRXCCS001A Apply point-of-sale handling procedures
SITXCOM004A Communicate on the telephone
SITXCOM005A Make presentations
SITXCOM006A Address protocol requirements
SITXEVT005A Organise in house events or functions
SITXHRM006A Monitor staff performance
SITXHRM008A Manage workplace relations
SITHIND001A Develop and update hospitality industry knowledge