What is mandatory responsible service of
alcohol (RSA) training?
On 1 January 2009, it became mandatory for certain persons
involved in Queensland’s liquor industry to have a current
RSA training course certificate issued for successful
completion of the RSA training course conducted by an Office
of Liquor and Gaming Regulation (OLGR) approved trainer.
Who must do RSA training?
All licensees must ensure the following persons have a
current training course certificate in RSA:
• the licensee (if an individual)
• a member of staff of the licensed premises who is
involved in the service or supply of liquor at the premises.
Staff members involved in the service or supply of liquor
include approved managers, bartenders, glass collectors,
floor hostesses and room service staff.
Where can I do the OLGR approved
RSA training course?
To obtain the required RSA training course certificate you
must complete your training with an OLGR-approved trainer.
Please note: not all trainers delivering RSA training around
Australia have been approved by OLGR. Therefore, licensees
or those organising training must ensure the trainer has been
approved by OLGR for face-to-face and/or online delivery